Airlines Violate NCAA Part 19 in Flight Disruption Handling
NCAA consumer protection director, Michael Achimugu, says airlines must meet specific obligations to passengers when flights are delayed or cancelled, even when the disruption itself is beyond their control. The post How airlines’ handlin
Michael Achimugu, consumer protection director at the Nigerian Civil Aviation Authority, said airlines are failing to meet their obligations under NCAA Part 19 when flights are delayed or cancelled, including cases where the disruption is outside the airline's control. He outlined that carriers must still provide specific remedies to affected passengers under the regulation.
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